Plant Area Manager – Penwood Nurseries

About Us

Penwood Nurseries is a small, family-run business specializing in trees, shrubs, and herbaceous plants for the retail market. We pride ourselves on excellent customer service, expert knowledge, and a wide range of quality stock.

Role Purpose

The Plant Area Manager will support the leadership of daily operations, drive sales, manage inventory, and ensure outstanding customer service. This role involves developing a knowledgeable, motivated team and maintaining high standards across the nursery.

Key Responsibilities

·        Team Leadership: Train, schedule, and support a small retail team to deliver excellent service.

·        Customer Service: Provide expert advice, handle queries professionally, and ensure a positive shopping experience.

·        Sales & Stock: Maximize sales through effective stock control, merchandising, and plant knowledge.

·        Plant Care: Oversee plant health, watering, pruning, and general maintenance.

·        Operations: Maintain tidy plant and warehouse areas, process goods in/out, and manage pricing and labeling.

·        Health & Safety: Ensure safe working practices and report any concerns.

·        Administration: Handle invoices, delivery notes, and customer records accurately.

Person Specification

·        Knowledge: Strong horticultural knowledge (theoretical and practical), MS Office proficiency.

·        Skills: Customer-focused, detail-oriented, self-motivated, excellent time management and communication.

·        Experience: Retail or horticultural experience preferred; EPOS system use desirable.

·        Qualifications: RHS level 3 or equivalent essential and GCSEs (or equivalent) in Maths and English.

·        Availability: Full-time, 5 days/week including 1 weekend day; overtime during peak periods.

Benefits

·        Company pension

·        Employee discount

·        On-site parking

·        Paid overtime